City of Franklin Customer Service


- Customer Service - Submit Service Request

Welcome to the easy-to-use online Service Request system for the city of Franklin. On this page you may submit a new Service Request or check the status of an Existing Service Request.

Submit a Request Begin the quick 3-step process by selecting the category that most closely fits the nature of your request.
Building & Neighborhood Services Fire Misc Sewer Solid Waste Streets Traffic Division Water Mayor & Alderman Parks Police Utility Billing

Lookup a Request

Enter the Existing Service Request number here:	Request#

Please note: all electronic communications with the City of Franklin are matters of public record. Please read our privacy policy before submitting service requests.